University for support
BuildBetter for support,
in 10 minutes.
Bring tickets in, see what customers struggle with, and keep help docs current.
The support path
Your lessons, in order.
7 lessons, about 10 minutes. Lesson 01 first, then everything a support team uses every week.
1 · Lesson 011 min 19 s
Welcome to BuildBetter
A quick map of the app, and where to go for what.
2 · Lesson 051 min 17 s
Bring in Slack, support and feedback
Slack channels, support tickets and survey CSVs.
3 · Lesson 121 min 26 s
Knowledge
Bring your docs in, link them to calls, and BoB answers with your context.
4 · Lesson 511 min 22 s
Keep Knowledge current
See what gets used, what needs fixing, and whether every source still syncs.
5 · Lesson 571 min 14 s
Find the docs your releases broke
Gaps, filters, a gap's evidence, and the four-step setup.
6 · Lesson 751 min 47 s
Who can see this page, and can agents trust it?
Access, evidence, revisions and skills.
7 · Lesson 761 min 48 s
How do docs flow in and out?
Imports, source sync and publication destinations.
Jobs you can do today
What support teams do in BuildBetter.
Each job is one step in a lesson: the exact clicks, a link to watch it, and a link that opens BuildBetter right there.
01
Bring in tickets from Zendesk, Intercom or Front
Customer support→Zendesk, Intercom, Front→Connect
Lesson 05, step 5: Connect support tools
02
Pull customer Slack channels into one place
Manage public channels→Add selected channels
Lesson 05, step 3: Pick customer channels
03
See the issues customers raise most
Bob→New Chat→“What are the top customer pain points this month?”→Send
Lesson 14, step 1: Pain points
04
Keep help docs current with Knowledge Gaps
Knowledge Gaps→Check for documentation gaps
Lesson 12, step 7: Find what's missing
May need to be turned on for your workspace
05
Answer questions from your own docs with BoB
Ask BoB→answers from your pages
Lesson 12, step 6: BoB reads it first
Ask BoB
Ask BoB like a support lead
Inside BuildBetter, BoB answers these from your own calls, tickets and chats. Here, the assistant shows you how to ask.
Why it matters
