All lessons
CourseStart hereCapture everythingUnderstand your customersWork with BoBPut it to workBuild with customersCustomer successSettings and admin
Use caseGetting set upRecording callsCRMSlackSignals and insightsKnowledge and docsBoB, your AI analystMCP: Claude, ChatGPT and CursorWorkflows and automationReportsSharing and permissionsProjects and roadmapInbox and triagePrototypesScreens, flows and sessionsPortal, public roadmap and changelogAccount lifecycle and onboardingControl Panel and Success DashboardDeals, contracts and renewalsCustomer stories and case studiesCall types and labelsTranscription and custom dictionaryBilling and creditsAPI and service accounts
Course 01
Start here

Lesson 011 min 19 s
Welcome to BuildBetter
A quick map of the app, and where to go for what.

Lesson 581 min 10 s
How do I find anything fast?
One search for calls, docs, people and signals.

Lesson 021 min 22 s
Set up your workspace
Your team, your company context, your bot.

Lesson 651 min 13 s
What else should BuildBetter know about my business?
Competitor context, revenue, and the people behind your tools.
Course 02
Capture everything

Lesson 031 min 23 s
Record every call automatically
Calendar, recording rules and privacy.

Lesson 03b1 min 27 s
Set up your meeting bot
Bot name, consent, privacy and BoB in meetings.

Lesson 541 min 28 s
Choose which meetings get recorded
Recording rules, Never record, timing and screen sharing.

Lesson 041 min 12 s
Other ways to record
Live calls, uploads, BB Recorder and Zoom imports.

Lesson 051 min 17 s
Bring in Slack, support and feedback
Slack channels, support tickets and survey CSVs.

Lesson 061 min 19 s
Connect your CRM
HubSpot or Salesforce, people, companies and enrichment.

Lesson 411 min 20 s
Tour your integrations
What's connected, what needs you, and who owns each connection.

Lesson 481 min 13 s
Fill in every profile automatically
What enrichment adds, and what a backfill costs.
Course 03
Understand your customers

Lesson 071 min 9 s
Review a call
Summary, transcript, signals and sharing.

Lesson 421 min 15 s
Fix who said what
Assign speakers, fix one section, and correct misheard words.

Lesson 491 min 7 s
Add, fix and replay a call's signals
The Signals panel, Play All, editing, and a new signal from the transcript.

Lesson 551 min 14 s
Trim a recording, take it anywhere
Edit Clip, downloads, Notion and other workspaces.

Lesson 7359 s
Make a highlight reel
Ask for it, trim and reorder, then share or download.

Lesson 631 min 12 s
How do I work on a call with my team?
Comments, notes, and the details around a recording.

Lesson 081 min 13 s
Make summaries yours
Switch formats, or build a template with your own headings.

Lesson 621 min 21 s
How do I control what the AI writes?
Automatic generation, summaries and your tools.

Lesson 091 min 13 s
What are signals?
What BuildBetter pulls out of your data, and how to tune it.

Lesson 101 min 19 s
Find insights with Signals
Ask a question, filter the evidence, share the view.

Lesson 391 min 27 s
What keeps coming up?
Clusters group your signals into themes, and show which ones are growing.

Lesson 461 min 23 s
Which areas get the most feedback?
Taxonomy Explorer sorts every signal into your product areas, and shows who's asking.

Lesson 641 min 22 s
How do I shape the product areas signals sort into?
Levels, clear labels, and changes you can review.

Lesson 111 min 4 s
Collections and permissions
Group calls by project and decide who sees them.

Lesson 11b1 min 34 s
Share with the right people
Calls, documents and collections.

Lesson 11c1 min 45 s
Permissions and admin controls
Members, groups, privacy and access.

Lesson 121 min 26 s
Knowledge
Bring your docs in, link them to calls, and BoB answers with your context.

Lesson 511 min 22 s
Keep Knowledge current
See what gets used, what needs fixing, and whether every source still syncs.

Lesson 571 min 14 s
Find the docs your releases broke
Gaps, filters, a gap's evidence, and the four-step setup.

Lesson 751 min 47 s
Who can see this page, and can agents trust it?
Access, evidence, revisions and skills.

Lesson 761 min 48 s
How do docs flow in and out?
Imports, source sync and publication destinations.
Course 04
Work with BoB

Lesson 131 min 11 s
Ask BoB
Ask a question, check the source, focus on the calls you pick.

Lesson 661 min 5 s
How do I walk into every call prepared?
Meeting details, account context, and open commitments.

Lesson 741 min 23 s
Who can ask BoB, and what can it see?
Call defaults, shared data and private answers.

Lesson 141 min 19 s
What to ask BoB
Nine questions worth asking on your first day.

Lesson 381 min 21 s
What can BoB hand back?
Charts, highlight reels, signals, emails and reports.

Lesson 1558 s
Your morning brief and Loops
Read your brief, set up a Loop, and approve what it posts.

Lesson 451 min 22 s
Pick a Loop for every team
Four starters, then Run now and Data access.

Lesson 591 min 17 s
What's in my brief, and what does BoB remember?
Start your day with context. Keep memory useful.
Course 05
Put it to work

Lesson 162 min 1 s
Turn signals into a doc
Filter the evidence, select it, and generate a draft PRD with every quote linked.

Lesson 171 min 22 s
Documents and templates
Turn calls into briefs, summaries and PRDs.

Lesson 181 min 31 s
Build a workflow
Start from a template or describe it, preview it on real data, then switch it on.

Lesson 191 min 14 s
Scheduled reports
Customer issues in your inbox every week.

Lesson 521 min 8 s
Build a report by describing it
Describe it, check the preview, then publish, schedule and share.

Lesson 201 min 7 s
BuildBetter in Claude and ChatGPT
Your customer evidence, inside the AI tools you already use.

Lesson 331 min 22 s
What can you do in Claude and ChatGPT?
Four everyday prompts that answer from your BuildBetter data.
Course 06
Build with customers

Lesson 231 min 24 s
Track projects with customer evidence
Projects, evidence and status updates.

Lesson 241 min 8 s
Triage what needs you
Inbox views, items, routing and dismissing.

Lesson 251 min 26 s
Prototype a change on your real product
Capture a page, change it with the agent, share it.

Lesson 261 min 19 s
See how people use your product
Screens, screen flows and sessions.

Lesson 601 min 31 s
What did our coding agents decide, and how do I continue?
Read the history. Carry the context forward.

Lesson 271 min 26 s
Share a roadmap and changelog
Boards, a roadmap, and release notes on one portal.

Lesson 721 min 47 s
How do I brand the portal and keep it clean?
Appearance, participation rules and the moderation queue.

Lesson 441 min 18 s
Give your agents your team's skills
Write a skill once. Every agent uses it.
Course 07
Customer success

Lesson 211 min 21 s
Close the feedback loop automatically
Match each release to the customers who asked for it, and draft the follow-up.

Lesson 221 min 37 s
Build a customer health score
Templates, rules and weights, preview and publish.

Lesson 531 min 9 s
See one customer on one page
Health, revenue, risk, plan, and every conversation.

Lesson 281 min 31 s
Hand off accounts and keep commitments
Stages, readiness, and a shared plan for each customer.

Lesson 291 min 13 s
Start your day in the Control Panel
Risk, calls, and the work that needs you first.

Lesson 301 min 14 s
See your whole book of business
Portfolio health, renewals and the accounts at risk.

Lesson 401 min 18 s
Know which trials will convert
Scores, next actions, and what counts as a trial.

Lesson 311 min 7 s
Which renewals and deals need me?
Deals, contracts, and renewals by risk.

Lesson 471 min 16 s
See which contracts need you
Renewals, risk, and contract details.

Lesson 321 min 25 s
How do I turn customer evidence into stories and case studies?
Clusters, evidence, drafts, and custom case studies.

Lesson 611 min 14 s
Which reports should my customer success team run?
Choose the evidence. Review recurring delivery.

Lesson 681 min 39 s
How do I set up Success for my team?
Health, lifecycles, deal stages and release sources.

Lesson 691 min 29 s
Who owns the next follow-up?
Customer commitments, task ownership and handoff context.

Lesson 701 min 50 s
Where is the full customer context?
People, companies and the work attached to each record.

Lesson 812 min
How do you define a lifecycle and tie product usage to accounts?
Stages, account matching, readiness and customer access.
Course 08
Settings and admin

Lesson 341 min 24 s
Label your calls with call types
Smart or manual labels, and who can read each kind of call.

Lesson 431 min 38 s
Tag calls with your own labels
Define a Smart Tag, test it on real examples, then publish.

Lesson 501 min 31 s
Label people and companies automatically
People Types, and smart Company Types.

Lesson 561 min 9 s
Teach BuildBetter your own signals
Define a signal, check the cost, preview it, read the runs.

Lesson 351 min 9 s
Teach the transcriber your words
Transcription language and a custom dictionary.

Lesson 361 min 10 s
Track your credits in Billing
Balance, usage, top-ups, auto-recharge and quotas.

Lesson 371 min 7 s
Connect your tools with the API
Service accounts, credentials and access levels.

Lesson 711 min 44 s
Is my team actually using BuildBetter?
Activity, contribution and the people behind the numbers.

Lesson 791 min 18 s
Which GitHub repos can BuildBetter use?
Installation access, workspace selection and issue sync.

Lesson 801 min 19 s
How do I manage who is in my workspace?
Internal domains, invite links, member status and recording owners.