Taxonomy
Create rule-based taxonomy to automatically categorize and tag your customer data. Define once, apply forever.
Organize your data automatically
Stop manually tagging every piece of feedback. Define rules once and let BuildBetter do the rest.
Rule-Based Classification
Define rules using keywords, phrases, or patterns. Data is automatically tagged as it comes in.
Hierarchical Structure
Create parent-child relationships. 'Billing Issues' → 'Payment Failed', 'Invoice Questions', etc.
AI-Assisted Tagging
Let AI suggest tags based on content. Review and approve, or let it run automatically.
Custom Fields
Add custom metadata to any tag — priority, owner, product area, or anything else.
Example taxonomies
Common taxonomy structures used by product teams.
Problem Types
When a customer says 'this is broken' → Tag as 'Bug Report'
Customer Segments
Accounts with ARR > $50k → Tag as 'Enterprise'
Product Areas
Mentions of 'dashboard' or 'charts' → Tag as 'Reporting'
Sentiment
Detect emotional tone and tag automatically
See your data, organized
Filter and analyze by any tag or combination of tags.
Why use taxonomy?
How it works
Define your taxonomy
Create categories and tags that match how you think about your data.
Set up rules
Define conditions that automatically apply tags to matching content.
Analyze and act
Filter, search, and analyze your data using your taxonomy.
Works with Clusters
Combine taxonomy with AI-generated clusters for the best of both worlds. Rule-based tags for known categories, plus AI discovery of emerging themes.
Organize at scale