Resolve issues faster, delight customers
Eliminate support silos and accelerate resolution times. Capture every interaction, intelligently route issues, and ensure seamless handoffs that maintain customer confidence.
The problem
The Support Challenge
Customer issues don't respect team boundaries, yet most handoffs lose critical context and frustrate everyone involved. Support teams answer the same questions repeatedly.
How BuildBetter helps
Capabilities
Intelligent Handoffs
Preserve context across teams with AI-powered transitions. Never lose critical information when issues move between teams.
- Full context preservation
- Smart routing
- Escalation intelligence
- Cross-team collaboration
Knowledge Base Generation
Turn common questions into help docs that deflect future tickets. Automatically create and update documentation.
- Question pattern analysis
- Auto-generated articles
- Gap identification
- Continuous improvement
Pattern Detection
Identify recurring issues before they become widespread problems. Spot trends and escalate proactively.
- Trend identification
- Anomaly detection
- Bug correlation
- Proactive alerts
Resolution Acceleration
Surface relevant past cases and solutions instantly. Help agents resolve issues faster with AI assistance.
- Similar case matching
- Solution suggestions
- Agent assist
- Quality monitoring
Results
What you can expect
“This is fantastic. You and the whole team should be proud of what you've built. Helps me see the forest for the trees.”
Ryan Brown
Principal Product Manager
Ready to transform your support team?
Join 30,000+ teams already using BuildBetter to turn customer conversations into actionable insights.