University for research
BuildBetter for research,
in 25 minutes.
Record interviews, organize them by study, and write up findings with every quote linked.
The research path
Your lessons, in order.
20 lessons, about 25 minutes. Lesson 01 first, then everything a research team uses every week.
1 · Lesson 011 min 19 s
Welcome to BuildBetter
A quick map of the app, and where to go for what.
2 · Lesson 581 min 10 s
How do I find anything fast?
One search for calls, docs, people and signals.
3 · Lesson 041 min 12 s
Other ways to record
Live calls, uploads, BB Recorder and Zoom imports.
4 · Lesson 071 min 9 s
Review a call
Summary, transcript, signals and sharing.
5 · Lesson 421 min 15 s
Fix who said what
Assign speakers, fix one section, and correct misheard words.
6 · Lesson 491 min 7 s
Add, fix and replay a call's signals
The Signals panel, Play All, editing, and a new signal from the transcript.
7 · Lesson 551 min 14 s
Trim a recording, take it anywhere
Edit Clip, downloads, Notion and other workspaces.
8 · Lesson 7359 s
Make a highlight reel
Ask for it, trim and reorder, then share or download.
9 · Lesson 631 min 12 s
How do I work on a call with my team?
Comments, notes, and the details around a recording.
10 · Lesson 091 min 13 s
What are signals?
What BuildBetter pulls out of your data, and how to tune it.
11 · Lesson 101 min 19 s
Find insights with Signals
Ask a question, filter the evidence, share the view.
12 · Lesson 391 min 27 s
What keeps coming up?
Clusters group your signals into themes, and show which ones are growing.
13 · Lesson 461 min 23 s
Which areas get the most feedback?
Taxonomy Explorer sorts every signal into your product areas, and shows who's asking.
14 · Lesson 111 min 4 s
Collections and permissions
Group calls by project and decide who sees them.
15 · Lesson 381 min 21 s
What can BoB hand back?
Charts, highlight reels, signals, emails and reports.
16 · Lesson 171 min 22 s
Documents and templates
Turn calls into briefs, summaries and PRDs.
17 · Lesson 521 min 8 s
Build a report by describing it
Describe it, check the preview, then publish, schedule and share.
18 · Lesson 261 min 19 s
See how people use your product
Screens, screen flows and sessions.
19 · Lesson 431 min 38 s
Tag calls with your own labels
Define a Smart Tag, test it on real examples, then publish.
20 · Lesson 561 min 9 s
Teach BuildBetter your own signals
Define a signal, check the cost, preview it, read the runs.
Jobs you can do today
What research teams do in BuildBetter.
Each job is one step in a lesson: the exact clicks, a link to watch it, and a link that opens BuildBetter right there.
01
Record interviews with or without a bot
Settings→General→Our apps→BB Recorder
Lesson 04, step 3: Record without a bot
02
Group interviews into a research collection
Library→Collections→Create Collection
Lesson 11, step 1: Create a collection
03
Decide what gets tagged in every interview
Settings→AI Labeling→Signal Types
Lesson 09, step 2: Choose what it looks for
04
Ask questions across every interview
+→Recordings→tick calls→Add to chat
Lesson 13, step 4: Focus on specific calls
05
Write research summaries with every quote linked
Smart Documents Generator→Customer Call Analysis
Lesson 17, step 2: Pick a template
Ask BoB
Ask BoB like a researcher
Inside BuildBetter, BoB answers these from your own calls, tickets and chats. Here, the assistant shows you how to ask.
Also useful for research
All courses
Lesson 031 min 23 s
Record every call automatically
Lesson 541 min 28 s
Choose which meetings get recorded
Lesson 051 min 17 s
Bring in Slack, support and feedback
Lesson 081 min 13 s
Make summaries yours
Lesson 621 min 21 s
How do I control what the AI writes?
Lesson 641 min 22 s
How do I shape the product areas signals sort into?
