How Springboard Transforms Conversations into Decision-Ready Insights with Privacy-First AI
Springboard leverages BuildBetter to transform dispersed conversations into decision-ready insights while maintaining strict privacy and consent requirements.
“When the right context exists in BuildBetter, it gives great answers and integrates well with our feedback. The customizable document templates work for us better than generic dashboards.”
Product Team, Springboard
The Challenge
Springboard needed to leverage signals under strict privacy and consent requirements while keeping personal data secure—particularly for sensitive workspaces like Mentors & Coaches. Limited access to call recordings required ways to leverage signals without exposing personal information. They also needed a clear measurement framework for defensible measurement of quality-of-life improvements versus direct revenue features, plus workspace consistency with standardized bot names and participant-only context enforcement.
The Solution
BuildBetter's privacy-first analysis paths honor workspace policies with PII-safe aggregation and enable analysis even with participant-only recordings. Customizable document templates provide clarity and organizational fit, while admin-grade configuration allows standardized bot naming across workspaces and centralized settings management. The verification mindset ensures reliable query responses that align with internal case-building and stakeholder trust needs.
The Results
Springboard now has stronger internal business cases with stakeholders citing verified, context-linked findings and faster alignment on QoL versus revenue priorities. More teams can use insights even under strict consent policies without compromising data handling. Early access and responsive support reduce wait times and help ship improvements faster. They've scaled insight usage beyond mere interest into real, habitual engagement.
What they're saying
“When the right context exists in BuildBetter, it gives great answers and integrates well with our feedback.”
Product Team, Springboard
“The customizable document templates work for us better than generic dashboards.”
Product Team, Springboard
Next case study
WellSpoken