How WellSpoken Streamlined Operations with BuildBetter
WellSpoken, a cutting-edge dental scheduling and operations firm, leveraged BuildBetter to transform its recruitment processes and bolster customer service effectiveness.
“We've been blown away by the accuracy and usefulness of BuildBetter's AI. It's essentially an entire operations team in one platform.”
Brandon, Founder and CEO
The Challenge
WellSpoken needed to expedite the hiring process through effective screening and analysis of potential candidates. They wanted to enable managers to improve upon the customer support experience with less time spent on call analysis, and ensure swift issue resolution and customer service delivery to boost retention rates. The CEO was spending 40-50% of his time on reviewing calls and playing catch up.
The Solution
BuildBetter provided easy, sub-10-minute integration into existing systems like Zoom and Google Meets. The platform enabled AI-driven recommendations for candidate suitability by comparing new interviewees with top-performing hires, utilization of transcribed calls to pinpoint areas for improvement, and enhanced capability to verify and address client concerns by quickly referencing calls.
The Results
Time spent on operational duties by the CEO was considerably reduced from half to only a tenth. Customer issue resolution times and support efficiency improved, contributing to customer retention. The company experienced exponential growth, attributing it largely to effective utilization of BuildBetter's resources. They now use it for team stand-ups, writing documentation, and customer support.
What they're saying
“We are constantly finding more use cases for BuildBetter. It started off just call recordings for our staffing calls, and now we use it for team stand-ups, writing documentation, and now customer support.”
Brandon, Founder and CEO
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