Results
We gain nothing if you churn, so we're serious about making sure this is the right tool for you.
Trusted by 30k orgs from startup to enterprise
Springboarddecrease in number of meetings
Sonderreduction in decision-making time
WellSpokenreduction in operational work
PostHogdecrease in time from customer insight to action
Aakash Gupta
Missing Feedback
Product teams spend 73% of their time on operations. That's bad.
time spend on operations for teams that use BuildBetter
of product teams validate important decision with evidence.
spent on context switching between delivery/discovery
AI Impact as Work
Teams that fully utilize BuildBetter report spending 43% more time on revenue generating activities.
saved (avg. 2 week sprint)
saved per call (avg.)
fewer meetings per month (based on 5 person team)
in savings per person per year (avg. $45/hr)*
saved per employee per year.
expansion of workforce capacity
Never be misaligned
67% of software product teams aren't aligned with corporate strategy, leading up to a loss of 25% of revenues.
The Research
Customer-led companies don't just feel better— they measurably outperform.
NPS Impact on Expansion
High NPS companies see 2.7x more expansion revenue.
Churn Reality Check
Customer-led companies churn at less than half the rate of sales-led.
Product Innovation Trends
Customer-led companies that master expansion and monetization of existing customers, not just acquisition, are seeing the strongest revenue growth and valuations ratios.
Businesses can expect a 6%-10% revenue increase from adopting AI.46% of American companies have saved 25-50% in operating costs by using AI.
83% say AI being a top priority in adopting, those who don't fall behind. Purpose built tools with custom training means we can specialize tools that actually deliver real usable output, not just more words.
Companies with fully flexible remote work options between experienced a 21% adjusted growth in revenue while averaging to more than $11,000 per employee per year in savings while being 20% more productive.
Collaboration has changed. All your customer and company knowledge is now for the first time able to be accessible to everyone in your team, not just the people who were in the room where it happened.
Customer-led companies generate 10 percentage points more in annual recurring revenue growth compared to high-performing sales-led companies. They are also able to achieve valuation ratios that are 50% higher.
Companies that provide a great experience have a 16% price premium on products and services.
Empowered hybrid/remote product-teams outperform their competitors.
Revenue Trends
We now lean more on our customer-facing teams to build great experiences that drive revenue via conversion, retention, and expansion.
Companies that prioritize conversion optimization with new customers see a 20-100%+ increase in conversion leading to revenue increases of 10-50%+.
Retention leads to higher rates of expansion, upsell, and cross-sell, driving your leading competitors to grow revenue by as much as 20%. An increase in customer retention by 5% can lead to a company's profits growing by 25%-95%.
The fastest growing SaaS companies are seeing at least 20-40% of sales revenue come from expansion. Happy and satisfied customers that use products regularly are 87% more likely to purchase upgrades and new services.
These activities are almost exclusively driven by product teams.
The proof is in the product
We don't just claim results—we deliver them
72%
Daily active usage
of users engage daily
94%
Customer retention
year-over-year retention
3.2x
Team adoption
faster than industry avg
47%
Less churn
compared to alternatives
We plan to have
20 year relationships
with our customers
So, we built something that delivers real value with incredible support.
I'm pulling in a lot of summaries from discovery calls over the past several months. It wouldn't be possible to do this at scale without your application.
John Strang
Product Operations
I wouldn't work for a company that doesn't have BB at the center of their operations.
Tiger Smith
Head of Product
I'm not going to lie to you. We're f**king amazed by your product.
Kevin Nguyen
Director of Product
This is fantastic. You and the whole team should be proud of what you've built. Helps me see the forest for the trees.
Ryan Brown
Principal Product Manager
We can map our progress back to customer insights and team decisions. It's a product that lifts everyone up.
Tash Keuneman
Head of Design
We don't f**king operate without BuildBetter. This is the only damn platform that we use religiously.
Aditya Goyal
Product Manager
Congratulations on rolling out an AI product that actually works.
Seamus Smyth
AI Director
It's probably one of the most intuitive products I've seen in a while.
Kim Schoch
BD Manager
Love BB Chat with CustomContext now. Super helpful for brainstorming ideas like "What should the main tags be for customer inquiries" without giving it any additional context.
Matthew Quan
Growth
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