Predict and prevent churn before it happens
Transform reactive firefighting into proactive customer success. Monitor health, predict churn, and drive retention with AI-powered insights from every interaction.
The problem
The Customer Success Challenge
Customer Success teams manage hundreds of accounts with limited visibility into what's actually happening. By the time churn signals are obvious, it's often too late.
How BuildBetter helps
Capabilities
Customer Health Monitoring
Predict risks before they become problems with interaction analysis. Analyze every customer touchpoint to build real-time health scores.
- Multi-signal health scoring
- Early warning system
- Engagement tracking
- Risk categorization
Renewal Intelligence
Predict renewal outcomes months in advance and automate the process. Know which accounts need attention and what to focus on.
- Renewal probability scoring
- Value documentation
- Expansion opportunity detection
- Automated playbooks
Ticket Analysis
Reduce ticket volume 20-30% by identifying root causes and patterns. Turn support data into product and process improvements.
- Root cause analysis
- Pattern identification
- Knowledge gap detection
- Deflection opportunities
Documentation Updates
Keep docs current with product changes based on customer questions. Automatically identify outdated content.
- Gap analysis
- Update prioritization
- Auto-generated drafts
- Freshness monitoring
Results
What you can expect
“We can map our progress back to customer insights and team decisions. It's a product that lifts everyone up.”
Tash Keuneman
Head of Design
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Ready to transform your customer success team?
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