Product
BuildBetter Knowledge
Import your company's documentation, content, and custom context. Reference it in chat, build content engineering pipelines, and discover what customers need that you're not telling them.
What is BuildBetter Knowledge?
Knowledge is your company's custom context—the documentation, content, and information that makes your AI actually understand your business. Import it once, and it's referenced in every AI interaction.
Documentation
Product docs, support articles, help centers, wikis
Content
Marketing materials, blog posts, positioning docs
Information
Pricing guides, policies, internal knowledge
Prompts
Custom instructions and context for your AI
How Knowledge works
Import your context once. Use it everywhere.
pricing-guide.pdf
support-docs.md
product-positioning.txt
custom-prompts.txt
Indexed, searchable, and automatically referenced in every AI interaction
Every answer grounded in your company's actual documentation
Reference in chat workflows
Your knowledge is automatically available in every conversation. Ask about pricing, and it references your pricing docs. Ask about features, and it pulls from your product documentation.
Build content engineering pipelines
Create workflows where your AI always has the most up-to-date information. When docs change, your AI knows immediately.
Find knowledge gaps
Discover what customers are asking about that isn't covered in your documentation. Identify common issues you should address.
Chat + Knowledge
Use Knowledge directly in chat
Ask questions over customer feedback, then anchor the answer in your Knowledge. Use tags like @pricing to reference internal docs.
Gap Analysis
Find what's missing in your knowledge
Compare what customers are saying against what your documentation covers. Discover gaps in pricing, security, support, and positioning.
Pricing
“What improvements should we make to pricing based on what customers were saying?”
Compare customer objections against your pricing documentation to find gaps
Support
“What are customers complaining about in our support documentation?”
Find where your docs fail to answer the questions customers actually ask
Security
“How do customers talk about our security compared to what we say?”
Align your security messaging with what actually resonates
Positioning
“How might we improve our positioning based on customer objections?”
Turn sales objections into messaging improvements
Content Engineering
Build pipelines that stay current
Your AI always has the most up-to-date information. When your docs change, your knowledge base updates automatically.
Example: Addressing pricing complaints
Customer complains about pricing in a sales call
BuildBetter captures the feedback automatically
You ask: “What pricing objections aren't addressed in our docs?”
The AI compares customer feedback against your pricing documentation
Get instant gap analysis with specific recommendations
Know exactly what to update in your pricing docs
Update your docs, and your knowledge base reflects it immediately
Future conversations reference the updated information
“Loving BB Chat with Knowledge now. Super helpful for brainstorming ideas like 'What should the main tags be for our customer inquiries' without giving it any additional context.”
Matthew Quan, Growth
No one else does this level of context importing
Other tools let you chat with documents. BuildBetter Knowledge is different.
We connect your company documentation with customer feedback, sales objections, and support tickets—creating a knowledge base that reveals what customers actually need vs. what you're telling them.
Book a demo