BuildBetter vs Dovetail
Research Repository vs Active Customer Intelligence
Dovetail is a research repository for UX teams. BuildBetter provides real-time customer intelligence for product teams.
- Automatic data capture from all sources
- Real-time processing and insights
- Built for product teams, not just researchers
- No manual tagging required
- Usage-based pricing, not per-seat
- Purpose-built for UX research
- Highlight reel creation
- Research study organization
- Atomic research methodology
Feature-by-feature comparison
See how the platforms stack up across key capabilities.
| Feature | BuildBetter | Dovetail | Notes |
|---|---|---|---|
| Call recording & transcription | — | ||
| Automatic insight extraction | Dovetail requires manual tagging | ||
| Support ticket analysis | — | ||
| Slack integration | — | ||
| Document generation | — | ||
| Highlight reels | — | ||
| Research repository | — | ||
| Real-time processing | Dovetail is project-based | ||
| Cross-source analysis | — | ||
| Unlimited seats | — |
Best tool for the job
Different tools for different needs. Here's our honest take.
Dovetail's atomic research model is ideal for structured UX research projects.
BuildBetter automatically processes calls, tickets, and conversations in real-time.
Dovetail has more mature video clipping and highlight features.
Unlimited seats mean everyone can access insights, not just the research team.
The bottom line
Which tool is right for you?
Best for product teams who need automatic capture and analysis of all customer touchpoints.
Best for UX research teams who need a repository for organized, formal research studies.
Ready to try BuildBetter?
See why 30,000+ product teams choose BuildBetter for customer intelligence.